Company contact channels
The company email address is [email protected], and the company telephone and WhatsApp number is +86 15962939376. Both channels appear on the company websites, and both are presented here as company channels rather than as the direct line of any individual. A message sent to either channel reaches the company, and the reply will come from the company side, which is the right arrangement for an order that may involve several people on each side.
This page does not list a landline number, because the one landline recorded in older material did not reappear in the company home page text consulted for this site, and its current validity is unconfirmed. Printing an unconfirmed number would waste a buyer's time and risk a missed connection, so the page keeps only the telephone number that the company websites themselves carry. A buyer who prefers a landline can ask for one in an inquiry.
Location given at region level
The location shown on this site is Nanyang, Henan, China, and that region-level statement is intentional. Two street addresses exist in the source records, but the sources do not identify either as a registered address, an office address or a factory address, and they do not say whether one replaced the other. Publishing one of them as the company address would therefore be a guess dressed as a fact, and this site does not make that guess.
Buyers who need a postal address should ask for the current mailing address in their first message, together with the items they want quoted. That request costs one sentence in an inquiry and produces an address that is current at the time of the order, which matters more than a directory address that may describe an earlier premises. The inquiry form on this site has room for that question alongside the product questions.
What to include in a first message
A useful first message names the product or product family, the quantity range, and the questions that will decide the order. For a zirconia blank, that means the family, the shade approach and the disc size the laboratory uses. For a milling machine, it means the materials to be milled and whether wet, dry or both modes are needed. For a furnace, it means the blanks to be fired and the turnaround the laboratory expects from each cycle.
The form below asks for a name and an email address first, because a reply needs somewhere to go, and then leaves the message open. There is no fixed checklist, because dental orders vary too much for one, and a buyer who pastes a case description or a machine compatibility question will get a more useful answer than a buyer who ticks boxes. Mention the destination country as well, so shipping and documentation can be addressed in the same reply.
Questions the company can answer directly
Some questions have answers the company can give straight away, such as which named products are in the current range, which category a product belongs to, and which third-party systems a bur or block is listed as compatible with. Other questions need a specific order to answer, such as the price for a quantity, the lead time for a destination, or the certificate document for a particular market. This page separates those two kinds of question so a buyer knows what to expect from a first reply.
Certificate questions belong in the second group. The site states that certificates are available upon request, and a buyer who names the product and the market will receive the relevant document or a clear statement that it is not available for that item. That is more useful than a published list of certificate names, which cannot show whether a document covers the exact product a laboratory intends to buy.
Response expectations for an inquiry
An inquiry sent through the form below goes to a web form service and is forwarded to the company, so the sender should watch the email address given in the form for the reply. If no reply arrives within a reasonable window, the sender can resend the message through the company email address directly, quoting the original message so the two are easy to match. Keeping the original product names and quantities in the resend avoids a second round of clarification.
Before payment, please confirm the payment method, the minimum order quantity, the lead time and the shipping method for the specific items in the inquiry. Those confirmations are written here as instructions to the buyer, not as terms promised by the company, because the applicable terms depend on the order itself. A buyer who confirms those four points before paying avoids the most common source of cross-border order friction.
When not to use this page
This page is for product and order inquiries, not for technical support on a machine already installed, and not for a complaint about a shipment already in transit. A buyer with an installed machine problem should describe the machine, the error and the material being milled, and send that description through the same form, because the company side will need those details to route it. A buyer chasing a shipment should quote the order details and the destination so the shipment can be traced without a further exchange.
Visitors who only want to browse the range do not need this page at all. The category pages, product pages and guides cover the range without any form, and the blog index lists background reading for later. This page exists for the moment when browsing turns into a question that only the company can answer, and it is linked from every page so that moment never requires hunting for an address.