Which material family suits a case
The material family choice turns on the case: zirconia in three families for crown and bridge work, lithium disilicate and glass ceramic for aesthetic anterior work, and PMMA for provisionals and prototypes. The materials index page gathers those families in one place, and each family has its own category page, guide page and, where the range has a named product, product pages. A laboratory that reads the index first, then the family page for its case type, will narrow faster than one that starts from a single product name.
No family is recommended here in general, because the right family depends on the tooth position, the shade demand, the preparation and the laboratory's routine, none of which a FAQ page can know. A laboratory should choose from its case, test the chosen family on a real case, and then decide on a larger quantity, because that test will reveal more than any FAQ answer. The guides on this site are written to support that test, not to replace it.
Why some products have pages and others do not
A product page presents a named, described item, and a category listing presents the category name as it appears in the company catalogue. Titanium blocks, PEEK blocks, wax blocks, press ingots, glaze paste and grinding stones appear as categories without named product pages. Ask about named products in an inquiry. A buyer who needs one of those lines should ask about it in an inquiry, quoting the category, so the company can confirm whether it is a current product.
The XT-60 milling machine page reproduces a published table, because its source page gave one in full, while every other product page uses descriptive language only, because their source pages did not publish a comparable table. A buyer who understands that difference will ask better questions than one who assumes every page rests on the same evidence, and the inquiry form is where those questions belong.
Specifications, certificates and documents
The XT-60 table is the one specification table in the range. Ask for the specification figure for any other exact product in an inquiry. Certificates appear only as the standing line that they are available upon request, with profile certificate names repeated at name level only and no number, issuing body, scope or validity period printed anywhere. A buyer who needs a specification figure or a certificate document should request it by name in an inquiry, naming the product, the measurement or the market, and the answer can then be checked against the actual requirement.
Platform labels should not be confused with product documents in such a request. Audited Supplier and Diamond Member are platform membership and audit labels, not product certificates, and asking for them as certificates will only slow the exchange. Ask instead for the document by its product and market, and the reply can address the real requirement behind the request, rather than a label that was never a certificate in the first place.
Ordering, delivery and payment questions
Ordering questions, including the minimum order quantity, the lead time, the shipping method and the payment terms, are written on this site as buyer instructions rather than as company promises, because they vary by order and destination. A laboratory should confirm all four points in its first inquiry, naming the products, the quantity range and the destination, so the quotation that follows can actually be acted on. A message that leaves those points open will need a second round before it can become an order, and that second round costs days in a cross-border purchase.
Payment questions deserve the same treatment: confirm the payment method and terms before paying, and keep that confirmation in writing in the inquiry thread, so it can be checked against the invoice when it arrives. A buyer who pays before confirming those four points has given up the easiest moment to correct a misunderstanding, and a buyer who confirms them in writing has preserved it. The inquiry pages on this site repeat those instructions on every page for that reason.
Export and market questions
Export questions are answered with the company's own statement that the products have been exported to more than 20 countries and regions around the world. Ask about your market in an inquiry. A buyer in a particular market should therefore ask about that market in an inquiry, naming the destination country, the products and any documentation need, so the company can answer for that market rather than in general. A general export question will need a second round before it becomes actionable, while a market-specific question will usually get a specific answer in the first reply.
The export statement does not prove that any particular country has been served, or that any particular product has been shipped to any particular market, and this FAQ says so explicitly to prevent a misreading. A buyer who needs a specific history should ask for it by name, naming the country and the product, and judge the answer on its specifics.
Where to go next on this site
A buyer who has read this FAQ and still has a question should follow the link that matches the question: the materials index for family choice, the category page for a family, the product page for a named item, the guide for a comparison, or the inquiry form for a question only the company can answer. Each of those destinations is linked from the navigation and the footer on every page, so no question requires hunting for an address. The inquiry form asks only for a name, an email address and the message, and a message that quotes the page it follows will get a faster answer.
A buyer who only wants to browse does not need this FAQ at all, and the category pages, product pages and guides cover the range without any form. Where browsing turns into a question that the catalogue pages do not answer, this FAQ says whether the answer is on another page or in an inquiry.